SIT20316 Certificate II in Hospitality

Is This Course Right For You?

Successful completion of this course will qualify you to work in an entry level position, well as giving you the option to continue on to Certificate III in Hospitality.

This course is facilitated by industry experts and will give you the fundamental hospitality skills you’ll need to succeed in the industry.

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Course Length
12 months full-time or 24 months part-time for school based traineeships.

SIT20316 course delivery icon

Course Delivery
Work placement, Workshops and Online.

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Course Funding Options

In Queensland, subject to eligibility criteria, funding is available through the Queensland Government to support completing this qualification by the following programs:

> Queensland User Choice Program

Student co-contribution fees apply. School-based trainees are exempt from paying student contribution fees under the User Choice program whilst at school.

View Course Price List


This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafes, and coffee shops.

Possible job titles include:

  • Bar Attendant
  • Café Attendant
  • Catering Assistant
  • Food and Beverage Attendant
  • Front Office Assistant
  • Porter
  • Room Attendant

No occupational licensing certification or specific legislative requirements apply to this qualification at the time of publication.


There are no entry requirements for this qualification.

Recognition of Prior Learning (RPL)

Both formal and informal skills, knowledge and experience may be recognised as prior learning and could help you avoid training in areas you are already competent.

The RPL pathway is available to any learner who can provide evidence of competency for the units offered within the qualification. See the RPL Guide (FAQs) for more information on this process and how to apply.

Course Units

12 units must be completed:

6 core units
6 elective units *Electives subject to change.

Core Units

  • BSBTWK201Work effectively with others
  • SITHIND006Source and use information on the hospitality industry
  • SITHIND007Use hospitality skills effectively
  • SITXCCS011Interact with customers
  • SITXCOM007Show social and cultural sensitivity
  • SITXWHS005Participate in safe work practices

Elective Units

  • SITXFSA005Use hygenic practices for food safety
  • SITXFIN007Process financial transactions
  • SITXCOM006Source and present information
  • SITHFAB021Provide responsible service of alcohol
  • SITHFAB025Prepare and serve espresso coffee
  • SITHFAB024Prepare and serve non-alcoholic beverages

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