CHC22015 Certificate II in Community Services

About this course

Nationally Recognised Training

This qualification may be used as a pathway for workforce entry as community services workers who provide a first point of contact and assist individuals in meeting their immediate needs. At this level, work takes place under direct, regular supervision within clearly defined guidelines.

The Certificate II of Community Services will help you:

  • Provide assistance and support to clients accessing a service or experiencing issues such as alcohol or other drug issues.
  • Assist people in meeting their immediate needs.
  • Provide sort term contact with clients in a crisis situation
  • Provide ancillary services such as catering, cleaning, laundry, gardening and home maintenance.

Is this course right for you?

This course has been designed for those who would like to begin their career in Community Services. As an entry level qualification, you will learn the fundamentals of client interaction, identifying presenting needs and how to refer individuals and their families to appropriate services for support.

If you want a course that will provide you the best start to your career in Community Services with flexible study options and supportive training, this qualification may be for you!

Course length

We allow a maximum of one year to complete your studies, however, by dedicating a minimum of 4 hours of study per week, many online students have gained their qualifications in under six months. It all depends on you.

This course requires a minimum of 20 hours of volunteer work for completion.

Course delivery

This course is delivered online giving you the flexibility to fit your study around your existing commitments, while still having the full support of industry experts. Study at your own pace and access the course materials at a time that is suitable to you, from right where you are.


There are no entry requirements.

However, you will need to have access to a computer with an internet connection and before enrolling, your proficiency in language, literacy and numeracy will be assessed to determine what level of support you may need to assist you through your study program.


Total number of units = 9

  • 5 core units
  • 4 elective units


* Electives subject to change.


Provide first point of contact
Communicate and work in health or community services
Work with diverse people
Participate in workplace health and safety
Organise and complete daily work activities


Work within a community development framework
Be an effective volunteer
Promote Aboriginal and/or Torres Strait Islander cultural safety
Manage personal stress in the workplace


Assessment methods for each unit of competency include tests, projects, assignments and practical observation. All training and assessment online is supported by your allocated trainer, who can be emailed directly from your online learning portal.


A Certificate II in Community Services can lead to employment as:

  • Support Worker
  • Care Service Employee
  • Domestic Assistant
  • Home Helper
  • Personal Care Assistant
  • Receptionist and more

After achieving this qualification candidates may undertake:

  • CHC32015 Certificate III in Community Services

Course Fees and Charges

In Queensland, subject to eligibility criteria, funding is available through the Queensland Government to support completing this qualification by the following programs:-

Queensland User Choice Program - Fact Sheet

The Certificate 3 Guarantee program - Fact Sheet

Student co-contribution fees/tuition fees apply to these programs

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