This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.
SIT20316 Certificate II in Hospitality
About this course
This course in delivered online giving you the flexibility to fit your study around your existing commitments while still having the full support of industry experts. Study at your own pace and access the course materials anytime.
The delivery method will consist of 3 modes - Theory / Practical / Workplace to best support and enable students to receive a positive learning experience.
There are no entry requirements for this qualification.
Total number of units = 12.
- 6 core units
- 6 elective units
*Electives subject to change.
- Work effectively with others
- Source and use information on the hospitality industry
- Use hospitality skills effectively
- Interact with customers
- Show social and cultural sensitivity
- Participate in safe work practices
- Use hygenic practices for food safety
- Clean and tidy bar areas
- Provide responsible service of alcohol
- Operate a bar
- Prepare and serve non-alcoholic beverages
- Prepare and serve espresso coffee
Assessment methods include tests, projects, assignments, practical observations and group discussions.
Assessments can be modified according to the workplace subject to the training packaging rules being met.
This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafes, and coffee shops.
Possible job titles include:
- bar attendant
- cafe attendant
- catering assistant
- food and beverage attendant
*Subject to occupational licensing requirements.
Course Fees and Charges
In Queensland, subject to eligibility criteria, funding is available through the Queensland Government to support completing this qualification by the following programs:-
Queensland User Choice Program - Fact Sheet
The Certificate 3 Guarantee program - Fact Sheet
Student co-contribution fees/tuition fees apply to these programs