SIR20216 Certificate II in Retail Services

About this course

Nationally Recognised Training

This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but usually under close supervision.

This qualification is suitable for an Australian Apprenticeship pathway .

Is this course right for you?

Individuals with this qualification are able to perform roles, such as:

•             provide product and service advice in a retail store

•             sell products and services in a variety of retail settings

•             work as a checkout operator

•             check stock and replenish shelves

•             organise and maintain work areas and displays.


Possible job titles include:

•             sales assistant

•             customer service assistant          

Course length

This program consists of 360 nominal hours and is offered as per an agreed training plan over a period of 12 months.

Course delivery

 On-Line : Online delivery gives you the flexibility to fit your study around your existing commitments while still having the full support of industry experts. Study at your own pace and access the course materials at a time that is suitable to you, from right where you are.

The delivery method will consist of 3 modes - Theory / Practical / Workplace to best support and enable the student to receive a positive learning experience. 

Please note: Non work based students will be required to carry out vocational placement within a work place in order to be assessed for the unit - SIRXIND001 (Work effectively in a service environment)


There are no entry requirements.

However, you will need to have access to a computer with an internet connection and before enrolling, you proficiency in language, literacy and numeracy will be assessed to determine what level of support you may need to assist you through your study program.


12 units must be completed:

  • 7 core units

  • 5 elective units of which 2 units maybe selected elsewhere in the Retail Services Training package or any other current Training Package.


Engage the customer
Communicate in the workplace to support team and customer outcomes
Work effectively in a service environment
Organise personal work requirements
Advise on products and services
Identify and respond to security risks
Contribute to workplace health and safety


Receive and Handle Retail Stock
Plan a Career in the Retail Industry
Organise and maintain the store environment
Produce visual merchandise displays
Follow point-of-sale procedures


Methods of assessment for this qualification cover a range of evidence gathering including self assessment, written questions and answers, work based projects, observations and supplementary evidence such as third party reports .

Assessments  can be modified according to the workplace subject to the training packaging rules being met.

Recognition of your current skills and or past experience /qualifications can also be taken into consideration.  Please talk with one of our training specialists for more information.



This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.


Course Fees and Charges

In Queensland, subject to eligibility criteria, funding is available through the Queensland Government to support completing this qualificationby the following programs:-

Queensland User Choice Program - Study Options

The Certificate 3 Guarantee program - Study Options

Student co-contribution fees/tuition fees apply to these programs

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