SIR20216 Certificate II in Retail Services

About this course

Nationally Recognised Training

This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but usually under close supervision.

This qualification is suitable for an Australian Apprenticeship pathway .

Is this course right for you?

Individuals with this qualification are able to perform roles, such as:

•             provide product and service advice in a retail store

•             sell products and services in a variety of retail settings

•             work as a checkout operator

•             check stock and replenish shelves

•             organise and maintain work areas and displays.


Possible job titles include:

•             sales assistant

•             customer service assistant          

Course length

12 months.

Course delivery

This course in delivered online giving you the flexibility to fit your study around your existing commitments while still having the full support of industry experts. Study at your own pace and access the course materials anytime.

The delivery method will consist of 3 modes - Theory / Practical / Workplace to best support and enable students to receive a positive learning experience. 

Please note: Non work based students will be required to carry out vocational placement within a work place in order to be assessed for the unit - SIRXIND001 (Work effectively in a service environment)


There are no entry requirements.

Before enrolling, your proficiency in language, literacy and numeracy will be assessed to determine what level of support you may need to assist you through your study program.

Students require access to a computer with an internet connection. 


Total number of units = 12.

  • 7 core units

  • 5 elective units


*Electives subject to change.


Engage the customer
Communicate in the workplace to support team and customer outcomes
Work effectively in a service environment
Organise personal work requirements
Advise on products and services
Identify and respond to security risks
Contribute to workplace health and safety


Receive and Handle Retail Stock
Plan a Career in the Retail Industry
Organise and maintain the store environment
Produce visual merchandise displays
Follow point-of-sale procedures


Skill and knowledge are assessed in a number of ways throughout the course including assignments, observation, written assessment, practical and class participation components.

Assessments  can be modified according to the workplace subject to the training packaging rules being met.



This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.


Course Fees and Charges

In Queensland, subject to eligibility criteria, funding is available through the Queensland Government to support completing this qualificationby the following programs:-

Queensland User Choice Program - Study Options

The Certificate 3 Guarantee program - Study Options

Student co-contribution fees/tuition fees apply to these programs

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