BSB30115 Certificate III in Business

About this course

Nationally Recognised Training

Get the practical skills to succeed in business.

This course introduces you to business processes, tools and technology, and is packed with practical real-life activities.

Whether you are working in the business environment or hoping to kickstart your career, this course will provide you the knowledge and skills required for a successful career in business. You will gain valuable insights into how businesses operate and grow.

The Certificate III of Business will help you:

  • Develop comprehensive knowledge and understanding of business products and services
  • Identify priorities and pursue work goals according to organisational objectives
  • Contribute to planning processes with team members
  • Support and improve work practices and team effectiveness
  • Understand customer relationships and deliver quality customer service
  • Develop an increased understanding of business operations

Is this course right for you?

If you want a course that will best assist you in furthering your career, with flexible study options and supportive training, this qualification may be for you!

Our highly-experienced trainers provide guidance and support every step of the way, to ensure you have the knowledge and practical skills you need to work in this field.

Course length

12 months full-time or 24 months part-time.

Start anytime.

Four intensive classroom study blocks are conducted annually providing students the opportunity to streamline core study to 12 weeks.

Please contact us for further information regarding study block schedules.

Course delivery

This qualification is delivered via a combination of online and face-to-face learning. In circumstances where face-to-face learning is not available, structured online tutorials and virtual classrooms will be utilised. Students require a laptop and to download the free Microsoft Teams App. Please contact us for further information regarding the current course schedule.

Online study gives you the flexibility to fit your study around your existing commitments while still having the support of industry experts. 

This qualification is suitable for an Australian Apprenticeship.


There are no entry requirements for this qualification. However, before enrolling your proficiency in language, literacy and numeracy will be assessed to determine what level of support you may need to assist you through your study program.

You will need to have access to a computer with an internet connection. 


Total number of units = 12. 1 core unit  plus 11 elective units.

 *Electives subject to change.


Apply knowledge of WHS legislation in the workplace


Deliver and monitor a service to customers
Work effectively with diversity
Process customer complaints
Maintain business resources
Organise workplace information
Promote innovation in a team environment
Design and produce business documents
Support continuous improvement systems and processes
Recommend products and services
Organise personal work priorities and development
Contribute to effective workplace relationships


Assessment methods include tests, projects, assignments, practical observations and group discussions.


A Certificate III in Business can lead to employment as a:

  • Customer Service Adviser
  • Data Entry Operator
  • Senior Administration Officer
  • Payroll Officer

The skills and knowledge gained in this course are relevant across a wide range of industries.

Successful completion of this course will also give you the option to undertake further studies in Business, such as BSB50215 DIPLOMA OF BUSINESS.


Course Fees and Charges

In Queensland, subject to eligibility criteria, funding is available through the Queensland Government to support completing this qualification by the following programs:-

Queensland User Choice Program - Fact Sheet

The Certificate 3 Guarantee program - Fact Sheet

Student co-contribution fees/tuition fees apply to these programs

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